11 Jan

Customer Service Officer Jobs Vacancy in Company Kuwait City

Position
Customer Service Officer
Company
Company
Location
Kuwait City KU
Opening
11 Jan, 2018 12 days ago

Company Kuwait City urgently required following position for Customer Service Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Officer Jobs Vacancy in Company Kuwait City Jobs Details:

Dhaman - Health Assurance Hospitals Company

Job Description

Job purpose :
Receive phone calls from corporate office, patients, and other stakeholders, provide directions and support to patients and their families, in addition to the preparation of Primary Healthcare Centre statistical reports.

Key Roles and Responsibilities

Policies & processes

Implement Customer Service policies and follow the set processes in order to achieve the Department’s objectives.
Customer Service Activities

Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment.
Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone.
Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registration.
File and retrieve medical and non-medical documents, records, reports and correspondences as requested.
Open / sort incoming correspondences, including faxes and mail.
Responsible for Primary Healthcare Centre statistical analysis tasks, summarizing relevant statistical results, and implementing statistical methods for the issuance of DHAMAN Primary Healthcare Centre statistical reports.
Organize and maintain payment forms and received cash, reconcile invoices and money at the end of the day, and coordinate with the Accounting Section on cash management.
Contact IT section and report any queue malfunctions faced during the patients’ daily transactions.
Report any facility maintenance complaints to the Admin & Facility Management Supervisor in order to be handled by the Facility Maintenance Team.
Reports

Prepare and submit reports that cover all Customer Service activities, and other related fields for the management as required.
Skills

Qualifications and Certifications

Bachelor Degree in Business Administration or related field.
Work Experience

0-2 years of experience in the same or related field.
Behavioural Competencies

Refer to Competency Dictionary.
Language Skills

Proficient in English and Arabic.
Communications and Working Relations

Key Internal Contacts

All primary healthcare center’s departments
Key External Contacts

Patients
Suppliers
Visitors
Customer Service Officer
Dhaman - Health Assurance Hospitals Company

Job Description

Job purpose :
Receive phone calls from corporate office, patients, and other stakeholders, provide directions and support to patients and their families, in addition to the preparation of Primary Healthcare Centre statistical reports.

Key Roles and Responsibilities

Policies & processes

Implement Customer Service policies and follow the set processes in order to achieve the Department’s objectives.
Customer Service Activities

Organize the Primary Healthcare Centre administration processes by making appointments and scheduling visits for the patients to ease providing the required medical treatment.
Responsible for answering Primary Healthcare Centre phone calls including checking with relevant Physicians and confirming appointments, taking appropriate messages, and answering multi-line telephone.
Greet patients & their families, direct them to specific destinations within the primary healthcare centre, and assist them in automated queue registration.
File and retrieve medical and non-medical documents, records, reports and correspondences as requested.
Open / sort incoming correspondences, including faxes and mail.
Responsible for Primary Healthcare Centre statistical analysis tasks, summarizing relevant statistical results, and implementing statistical methods for the issuance of DHAMAN Primary Healthcare Centre statistical reports.
Organize and maintain payment forms and received cash, reconcile invoices and money at the end of the day, and coordinate with the Accounting Section on cash management.
Contact IT section and report any queue malfunctions faced during the patients’ daily transactions.
Report any facility maintenance complaints to the Admin & Facility Management Supervisor in order to be handled by the Facility Maintenance Team.
Reports

Prepare and submit reports that cover all Customer Service activities, and other related fields for the management as required.
Skills

Qualifications and Certifications

Bachelor Degree in Business Administration or related field.
Work Experience

0-2 years of experience in the same or related field.
Behavioural Competencies

Refer to Competency Dictionary.
Language Skills

Proficient in English and Arabic.
Communications and Working Relations

Key Internal Contacts

All primary healthcare center’s departments
Key External Contacts

Patients
Suppliers
Visitors
Job Details

Job Location: Al Kuwait, Kuwait
Company Industry: Medical/Hospital
Requirements : Employer (Private Sector)
Job Role: Customer Service and Call Center
Employment Status: Full time
Employment Type: Employee
Preferred Candidate

Career Level: Mid Career
Years of Experience : Min: 0 Max: 2
Residence Location: Kuwait
Degree: Bachelor's degree

Company Profile

Health Assurance Hospitals Company, Dhaman was established by a Ministerial Decree, as part of the development plan set forth for the State of Kuwait. It is structured as a public-private-partnership (PPP) entity, with a pledged capital of KD 230 Million held by Kuwait Investment Authority at 24%, Al Arabi Company at 26% and 50% of shares are allocated to Kuwait’s nationals.

The company obtained its operational license in 2015, and launched with a core team of executives, holding years of healthcare and management experience, tasked by the company’s board to launch and manage the first of its kind healthcare services provider in Kuwait and the GCC.

Health Assurance Hospitals Company, Dhaman’s main objective is to be the first private healthcare company in Kuwait and the GCC to adopt a Health Maintenance Organization (HMO) model This operational model will entail that the insured will receive Primary and Secondary healthcare exclusively through Dhaman’s designated network of clinics and hospitals administered with world class healthcare standards.

Vision
To Be the Prime Provider of Quality “Integrated” Healthcare Services.

Quality
Provide the best services with unsurpassed quality.

Patient Experience
Providing better services with skilled staff, resulting in superior patience Satisfaction.

Efficiency
Making good, thorough and smart use of resources.

Effectiveness
Capable of producing intended outcome.

Mission
Provide the full spectrum of healthcare services; including primary healthcare clinics and secondary hospitals. Complemented by a wide range of ancillary services, diagnostic laboratories, imaging centers, ambulatory care, medical education facilities, healthcare project management in addition to related services


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