13 May

Retail Sales Manager Jobs Vacancy in Headhunterglobal

Retail Sales Manager
13 May, 2019 11 days ago

Headhunterglobal urgently required following position for Retail Sales Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Retail Sales Manager Jobs Vacancy in Headhunterglobal Jobs Details:

Reference: SM-293
Job Title: Retail Sales Manager
Country: Kuwait
Experience: Min 10 years
Purpose and scope of role:
  • Lead the Sales department in achieving and exceeding targets in the areas of customer satisfaction, sales volume and profitability. Sustainably manage stock levels to ensure the correct levels of stock at all times. Support the implementation of distributor's marketing campaigns, as well as maintaining good relationships with the local authorities and business communities to sustainably develop new and existing markets.
Ensure that all distributor standards are met.

Main Responsibilities:
1- Business Management:
  • Develop, propose and implement the sales strategy internally.
  • Provide the General Manager with the business forecast, budget, sales volume and
product mix, planning and profit.
  • Regularly monitor departmental performance against relevant KPI's and budget.
  • Develop and implement with the General Manager the pricing and discount policy in
accordance with distributor policies.
  • Develop and implement standard operating procedures for the Sales department where
needed and continuously monitor the processes to ensure optimization.
  • Develop and implement sales team variable remuneration programmes linked to

2- Customer Satisfaction:
  • Set and monitor business targets related to the CSI score.
  • Ensure that professional and friendly service is provided to every customer according to. brand image.
  • Handle and solve escalated customer cases together with the Marketing & CRM
  • Develop and implement customer lifecycle follow-up systems to create business and
increase customer loyalty.

3- Customer Vehicle Delivery
  • Ensure the pre-delivery inspection has been completed according to policies.
  • Ensure that vehicle hand-over is done according to distributor standards.
  • Ensure that the customer is introduced to the After-Sales department.

4- Stock Monitoring and Ordering Management:
  • Manage vehicle stock levels in accordance with distributor policies.
  • Ensure that the DMS is continuously updated with the accurate vehicle information and
stock levels.
  • Monitor the sales pipeline and oversee the vehicle ordering process to ensure the correct
stock levels at all times.

5- Market Development:
  • Monitor the relevant competitor activities in the local market such as pricing, promotions
and/or sales related processes and propose improvement measures.
  • Plan, implement and evaluate regularly and own promotion campaigns in
coordination with Marketing & CRM department.

6- Auto Financing and Insurance Sales Support:
  • Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
  • Ensure support of the Sales department for implementation of auto finance and
insurance campaigns.

7- Reporting:
  • Ensure regular reports on vehicle sales and stock management are generated as required
by distributor management.
  • Ensure an up-to-date customer database and that detailed customer information is
provided across all departments as required.
  • Deliver informed sales forecasts, based on facts, weekly.

8- Information Management:
  • Ensure that product brochures, sales and CSI literature is up-to-date, complete and
  • Pass on information to employees in a timely manner and ensure information is
understood and remains confidential.

9- Compliance:
  • Know and understand the local laws which govern the automotive industry and ensure
that the business complies with the relevant legislation.
  • Ensure that checks are implemented to monitor whether all processes are in line with
legal / compliance requirements within the distributor and business partners.
  • Implement, establish and abide by the distributor's compliance and
integrity codes.

10- People Management:
  • In conjunction with Sales Director and HR Manager, determine HR requirements for Sales,
employ new staff and develop an induction plan.
  • Together with employees, establish business objectives and personal development goals
and monitor performance against agreed targets.
  • Develop and motivate employees according to their abilities and needs of the distributor.
  • Determine training needs and secure suitable training.
  • Provide continuous guidance, support and feedback to subordinates.
  • Encourage compliant behavior and ensure company HR policies are adhered to at all

11- Pre-Owned Vehicle Support:
  • Support promotion of trade-in's and pre-owned vehicles and coordinate over allowances
with Pre-Owned Vehicle Supervisor/Manager.
  • Ensure clear communication and support to Pre-Owned Vehicle department on interdepartmental responsibilities and projects.

Education, Experience & Qualifications:
  • University Degree majored in business or related field
  • Alternatively substantial experience in Sales on a managerial level
  • Management Certification or equivalent (e.g. IMI) is preferred
  • 3-5 years working experience as Sales Manager in automotive, luxury goods and/or
premium service industry
  • Knowledge in business management
  • Knowledge in sales, including stock control management, and customer relationship
  • Knowledge of competitor products in the premium passenger car segment and the local
market condition
  • Knowledge of vehicle legislation and trade practices
  • MS-Office Skills
  • Driving license
  • Excellent English language skills (written and spoken)
  • Arabic language skills would be an advantage
  • Age bracket between 30 and 40 years old

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